Effective Date: June 27, 2026
Welcome to Wikidaska Mart. Customer satisfaction is our priority. Please read our Refund & Return Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below.
1. Return Eligibility
We accept returns only if the product received is damaged, defective, incorrect, or significantly different from what was ordered. To be eligible for a return, you must contact us within 3 days of receiving your order. The item must be unused, in its original packaging, and include all accessories, labels, and invoices.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for opened, used, or tampered skincare, beauty, cosmetic, personal care, or health-related products unless they arrive damaged or defective. Products purchased during clearance or promotional sales may also be non-returnable unless they are faulty.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please email us within 3 days of delivery. Kindly include your order number, clear photographs of the product, packaging, and shipping label so our team can investigate and process your request as quickly as possible.
4. Return Approval
All return requests are reviewed individually. Approval of a return is subject to verification of the issue reported. We reserve the right to decline return requests that do not meet our policy requirements or show signs of misuse, intentional damage, or excessive wear.
5. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed using the original payment method whenever possible. In the case of Cash on Delivery (COD) orders, refunds will be issued through a mutually agreed payment method.
6. Refund Time
Approved refunds are generally processed within 12 to 15 business days after the returned item has been received, inspected, and approved. Processing times may vary depending on your bank, payment provider, or financial institution.
7. Exchange Policy
We offer exchanges only for products that arrive damaged, defective, or incorrect. Exchange requests must be submitted within 3 days of receiving your order and are subject to product availability. If the requested replacement is unavailable, a refund or alternative solution may be offered.
8. Return Shipping
If the return is due to our error, such as receiving the wrong or damaged item, we will cover the return shipping costs. However, if the return is requested for reasons other than our mistake, the customer may be responsible for the shipping expenses.
9. Order Cancellation
Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.
10. Contact Us
If you have any questions regarding our Refund & Return Policy or need assistance with a return or refund request, please contact us:
Store Name: Wikidaska Mart
Email: 0588asadkhan@gmail.com
Our customer support team will make every reasonable effort to resolve your concerns promptly and provide a fair solution in accordance with this policy.